Shipping & Delivery

Articles

When will you ship my order?

We will always try to ship your order within 24 hours. Usually, if you place your order before 9am CET, we will ship it the same day. Please note that for exclusive sneakers, it can take up to 4-10 working days. During periods of campaigns and sales,

How long does the delivery take?

Once the order is shipped, when you have received the tracking number, it usually takes 2-4 business days for you to receive your order.

Do you deliver to my country?

We ship to most countries in the world. However, due to different circumstances, there are some countries that we don't ship to. You can choose what country you want your order delivered to at the Check Out section after you have added a product to y

Will the delivery parcel be left at my door?

In line with regional norms and for timely deliveries, our shipping partners might leave your package at the specified address even if no one's present to accept and sign for it. This will only happen if the courier considers it safe. It's crucial fo

I'm experiencing delivery issues, what should I do?

We apologize for the inconvenience you're facing! Please reach out to the shipping company using your tracking number immediately for prompt assistance. They often resolve delivery concerns swiftly. If they indicate a need for our intervention, get i

Can I expect additional import, customs or VAT fees?

When ordering from countries outside the European Union, you might incur Custom and VAT fees. These charges are levied by the Revenue & Customs of the destination country. As a customer, you'll bear these additional costs. Hympala isn't responsible f